Payment Policy

Last updated: October 20, 2026

This policy explains how payments work when you shop with Ashgrove & Ember.

1. Currency

All prices and payments are in US dollars (USD). If your card or bank uses a different currency, your provider may apply its own exchange rate and fees.

2. Accepted Payment Methods

We accept the payment methods shown at checkout, which may include major credit and debit cards and digital wallets. Available methods can vary by location and may change over time.

3. When You Are Charged

Payment is taken in full at checkout when you place your order. Your order is confirmed by email once payment is successful.

4. Secure Payments

Checkout is encrypted using HTTPS. Payments are processed by trusted third-party payment providers through Shopify. We do not see, collect, or store your full card details.

5. Prices, Shipping and Taxes

The total you pay is shown at checkout before you confirm. Standard shipping to the United States is free. Any taxes, import duties, or customs fees charged by the destination country are explained in our Shipping Policy.

6. Declined or Failed Payments

If a payment is declined, please check your card details and available funds, or try another payment method. If the problem continues, contact your bank or card issuer. We cannot process an order until payment is successfully completed.

7. Fraud Prevention

To protect our customers, we may review orders for suspected fraud. We may ask for additional information to verify an order, and we may cancel an order if we cannot verify it. If we cancel a paid order, we will refund you in full.

8. Refunds

Approved refunds are returned to your original payment method within 5–7 business days of us approving them, as explained in our Return & Refund Policy. Your bank may need additional time to show the refund.

9. Pricing Errors

If a product is listed at an incorrect price because of an obvious error, we may cancel the order and refund you in full.

10. Disputed Charges

If you see a charge you do not recognize or have a problem with your order, please contact us first at the email below so we can resolve it quickly.

11. Contact Us

Ashgrove & Ember
Email: contact@ashgroveember.shop
Address: 23 Melbourne Avenue, Camp Hill, Queensland 4152, Australia
Hours: Monday–Friday, 9:00 AM–6:00 PM (Brisbane time, AEST)