Terms of service
Last updated: October 20, 2026
Welcome to Ashgrove & Ember. By visiting our website, ashgroveember.shop, or placing an order, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use the site.
1. About Us
This website is operated by Ashgrove & Ember, 23 Melbourne Avenue, Camp Hill, Queensland 4152, Australia. You can contact us at contact@ashgroveember.shop.
2. Using Our Website
You must be at least 18 years old, or have permission from a parent or guardian, to place an order. You agree to use the site only for lawful purposes and not to interfere with its security or operation.
3. Products and Descriptions
We make every effort to describe and photograph our products accurately. Scent descriptions are our interpretation, and individual perception of a scent varies. Colors may differ slightly on different screens, and small variations in wax color and finish are normal for scented candles. Product availability may change without notice.
4. Pricing and Currency
All prices are shown in US dollars (USD). We may change prices at any time, but changes will not affect orders already placed. We reserve the right to correct pricing or listing errors and to cancel affected orders, with a full refund.
5. Orders and Acceptance
Your order is an offer to buy. We accept it when we send an order confirmation or dispatch the goods. We may decline or cancel an order for reasons including stock issues, suspected fraud, pricing errors, or inability to deliver to your address. If we cancel a paid order, we will refund you in full.
6. Payment
Payment is taken at checkout. See our Payment Policy for accepted methods and details.
7. Shipping and Returns
Shipping, delivery, returns, and refunds are governed by our Shipping Policy and Return & Refund Policy, which form part of these Terms.
8. Candle Safety
Candles involve an open flame and must be used with care. Always follow the burning instructions and safety warnings provided with the product and on our product pages, including never leaving a burning candle unattended and keeping candles away from children, pets, and flammable items. You are responsible for using our products safely.
9. Intellectual Property
All content on this site, including the Ashgrove & Ember name, logo, text, images, and designs, belongs to us or our licensors and is protected by intellectual property laws. You may not copy, reproduce, or use it for commercial purposes without our written permission.
10. Disclaimers and Limitation of Liability
Our website and products are provided on an “as is” and “as available” basis, to the extent permitted by law. We do not guarantee that the site will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site or products, and our total liability is limited to the amount you paid for the relevant order.
Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law or other laws that cannot be excluded.
11. Third-Party Links
Our site may link to third-party websites. We are not responsible for their content or privacy practices.
12. Privacy
Your use of the site is also governed by our Privacy Policy.
13. Governing Law
These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, subject to any mandatory consumer protection rights in your country of residence.
14. Changes to These Terms
We may update these Terms at any time by posting the new version on this page. The “Last updated” date shows the latest revision. Continued use of the site means you accept the changes.
15. Contact Us
Ashgrove & Ember
Email: contact@ashgroveember.shop
Address: 23 Melbourne Avenue, Camp Hill, Queensland 4152, Australia
Hours: Monday–Friday, 9:00 AM–6:00 PM (Brisbane time, AEST)