Privacy policy
Last updated: October 20, 2026
Ashgrove & Ember (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your choices. It applies to our website, ashgroveember.shop, and any related services.
1. Information We Collect
Information you give us: your name, email address, shipping and billing address, order details, and any message you send us through email or our contact form.
Information collected automatically: IP address, browser type, device information, pages viewed, referring website, and cookie data, collected when you visit our site.
Payment information: payments are handled by secure third-party payment processors. We do not see or store your full card number.
2. How We Use Your Information
- To process and deliver your orders and send order updates.
- To respond to your questions and provide customer support.
- To process returns and refunds.
- To send marketing emails, only if you have signed up or given consent. You can unsubscribe at any time.
- To improve our website, products, and advertising.
- To prevent fraud, protect security, and comply with legal obligations.
3. Who We Share Information With
We do not sell your personal information. We share it only with service providers that help us run our business, including:
- Shopify, which hosts our store and processes orders and payments;
- payment processors and fraud-prevention services;
- shipping carriers and fulfilment providers;
- Google (for example Google Analytics and Google Merchant Center) for analytics and advertising;
- email service providers, for order and marketing emails;
- government authorities or others where required by law.
These providers may process information in countries other than your own, including the United States and Australia.
4. Cookies and Tracking
We use cookies and similar technologies to keep your cart working, remember your preferences, measure website traffic, and show relevant advertising. You can block or delete cookies in your browser settings, but parts of the site may not work properly without them. Where required by law, we ask for your consent to non-essential cookies.
5. Data Retention
We keep your information only as long as needed to provide our services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.
6. Data Security
We use reasonable technical and organizational measures to protect your information. Our website uses HTTPS encryption. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
7. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. This may include rights under the Australian Privacy Act 1988, the GDPR, or US state laws such as the California Consumer Privacy Act. To make a request, email us at the address below. We will respond within a reasonable time and may need to verify your identity first.
8. Marketing Choices
You can unsubscribe from marketing emails at any time by using the unsubscribe link in any email or by contacting us. We will still send essential order-related messages.
9. Children
Our website is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with information, please contact us and we will delete it.
10. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of our website after changes means you accept the updated policy.
11. Contact Us
Ashgrove & Ember
Email: contact@ashgroveember.shop
Address: 23 Melbourne Avenue, Camp Hill, Queensland 4152, Australia